FAQ

Returns & Refunds

What is the Return policy offered by Gift Ka Tashan?

We do not take returns. However, if the product received is damaged/defective then please visit My Orders >> Select the Order>> Select The Issue>> Attach Damaged/Defective product’s images. After verification our team will respond within 48 hours.

You can also send an email directly at giftkatashan@gmail.com and our team will respond within 48 hours.

Can we get a replacement?

No, we don’t provide a replacement.

When will I receive a refund?

Your refund will be issued in 3-5 business days to the original payment method after the verification of damaged /defective product.

Payment Queries

What payment modes are accepted?

UPI and Bank transfer

Do you take COD (Cash on Delivery)?

Are my transactions & banking details secure on Gift Ka Tashan? - Your data is safe with us.

Our entire website is secured with SSL encryption (visible as ‘https’ in your browser), ensuring all personal and payment details are transmitted securely. We recommend not sharing your Gift Ka Tashan account or card information with anyone.

What if the amount is debited and the order is not placed?

You can call us our customer care number and get the matter sorted.

My Account

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, view past purchases, and receive special offers.

How do I create an account?

Click on the “Sign Up” or “My Account” icon at the top of the page and fill in your details like name, email, and password. It takes less than a minute!

I forgot my password. How can I reset it?

Click on “Forgot Password?” on the login page. Enter your registered email, and you’ll receive a link to create a new password.

Can I change my email address or password later?

Yes, log in to your account, go to “Account Settings”, and you can update your email or password anytime.

How do I update my shipping or billing address?

Go to “My Account” > “Addresses”, where you can add, edit, or delete saved addresses for faster checkout.

How can I track my order through my account?

Login to your account and go to “My Orders”. You’ll see the status of all current and past orders, along with tracking details once shipped.

Will my personal information be safe?

Absolutely. We use secure SSL encryption and never share your data. For more details, check our Privacy Policy.

How can I track my order?

You can visit the tracking link provided in order confirmation email.

How do I know if the order is placed successfully?

Once your order is successfully placed, you’ll receive a confirmation email with all the details, including your order number and a summary of your items. If you don’t see the email within a few minutes, please check your spam or promotions folder.

How long will it take to receive my personalized gift?

Delivery times vary depending on the product and your location, but most personalized gifts are delivered within 5–7 business days.

What are the steps of order?

Step 1 : Browse & Select – Explore Our Collection and choose your gift.

Step 2: Add to Cart – Click ‘Add to Cart’ on your selected product.

Step 3: Personalize – Upload images or add names/messages during checkout.

Step 4: Enter Details & Pay – Enter Your Details, Select any extra service for example wrapping the gift required and complete the payment.

You’ll receive an email with your order and tracking details.

Do you offer bulk discounts for corporate or event gifting?

Yes! For bulk orders or corporate gifts, please go through our collection of Corporate Gifts and Contact Us for special pricing and customization options.

Do you ship internationally?

No, please

Do you offer gift wrapping?

Yes! At checkout, you can select the check box for gift wrapping.

Can I add a text for my gift?

Yes you can add a text for the gift at the time of checkout in the space provided.

Can I cancel or change my order after placing it?

Each item is made just for you, cancellations or changes are only possible within 2 hours of placing your order.

How should I provide images for the product?

At checkout, you can upload images based on the requirement of the selected product. For example, if the product requires 5 images, please upload 5 high-quality (HD) images.

You may upload up to 2 additional images if you’re unsure which ones work best. However, submitting fewer than the required number (5 in this case) is not allowed.

LED Products Queries

Is there any guarantee for LED products?

Yes, we provide an 18 months light functionality guarantee.

What should I do in case the light stops working on LED Products?

Call Us for assistance in case LED Products stop glowing within 18 months. Your item will be made functional with NO ADDED COST. However, you need to ship the item back to us at our business centre at your own cost. Once it is fixed, we will dispatch it back to you.

Do you replace the adapter provided with LED Products in case it stops working?

Yes, if the adapter fails to work within 18 months of the date of receipt of your ready item. In other cases, you can order a new adapter on payment.

Can I select the frame for the product?

No, as the frame choice depends on (i) availability and (ii) the background colour of your photo. Please trust our designer’s expertise in this respect.

Can I change the image of photo frames or LED Products?

No. All of our products have pasted or imprinted images; so are different from general photo frames. However, you can check our Corporate Gifts for replaceable photo frames.

Can I change the LED product to a non-LED version? Will the charges be reduced?

Yes, you can select the “Opt for Non-LED” option during checkout. The price will automatically adjust in the total amount. Additionally, you can explore our Photo Frames Collection for more non-LED gift options.

Is there any precaution while handling the LED Products?

The wiring behind the product is delicate, please do not pull the wire strongly. Handle with care

Customization Related Queries

What customization options are available?

You can personalize your product by adding both text and images. You will be able to enter the custom text and image during the checkout process.

Can I change the engraved message on a product?

Yes, you can request a change in the engraved message (e.g., from “Friends” to “Family”). This is possible at an additional cost, which will be added to your total during checkout when you select the relevant checkbox.

Where can I find products that are customizable?

You can browse all available customizable items under our Customizable Gifts section.

Is there any extra cost to add customized text on the product?

No, we do not charge any additional fee for adding custom text. However, if you wish to change the engraved text design (e.g., from “Friends” to “Family”), additional charges will apply. This option can be selected during checkout.

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